FAQ

ABOUT US

What is The Pubg Store?

For love of PUBG game we have created this store to provide fans with creative designed products which they can relate. Our goal is to create creative designs and quality products. Our team is small, a single digit team, but highly talent , and we all love PUBG game and this enable us to create new designs which we all players can relate to.

Send us a mail at thepubgstoreofficial@gmail.com for any queries whatsoever.

PRODUCT AND SIZING INFO

T-Shirts

What T-Shirt sizes do you have?

We use high quality 100% cotton fabric that is soft to feel and comfortable to wear. Shrinkage if any will be within acceptable industry norms.

Our sizes run from S to 4XL.

What kind of printing is used for the T-Shirts?

Depending on the design, we use high quality screen, Transfer ,DTG and Sublimation printing.

 

What are the washing instructions for The Pubg Store Tees?

  • Machine wash.
  • Wash in cold water, use mild detergent, dry in shade, do not iron directly or scrub on print, do not bleach, do not tumble dry.
  • Dry on flat surface as hanging may cause measurement variations.

Posters

What material is used for The Pubg Store posters?

All The Pubg Store posters are digitally printed on high-quality matte-card paper.

 

What is the standard size for The Pubg Store posters?

All The Pubg Store posters come in both A3 and A4 sizes.

 

How are the posters packed and delivered?

Our posters are packed in high-quality, thick cardboard poster tubes.

 

DISCOUNTS & GIFT VOUCHERS

Can I avail any Discounts?

We have discounts and sales often and we always post their details on our Social Networking Sites.We also distribute coupons to our customers from time to time, you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.

Also, you can subscribe to offer updates by providing your email-id , check bottom of the page.

 

PRIVACY

What information does The Pubg Store store?

We respect your privacy. The only information we collect is your name, email, contact number and billing address. This information is just used for internal record keeping and we do not share it with any third party.

The Pubg Store does not store any Credit/Debit card or bank account information. All this information is handled by partner payment gateway which is our certified, secure online payment gateway partner.

Read our Privacy policy to learn more.

 

PAYMENT DETAILS

What payment options does the secure Razorpay gateway offer?

Our Razorpay Money payment gateway accepts  Indian credit cards (MasterCard/Visa), Amex Cards Issued in India, All Net Banking, All Debit Cards, Cash Cards & Mobile Payment as payment options.

We also provide PayPal facilities for International Customers.

Can I pay by cash when my order is delivered?

Currently we do not support COD.

 

SHIPPING

What are the Shipping Charges?

The Pubg Store offers free shipping across India for  paid orders with order value greater than Rs:499.

 

Do you accept international orders?

Yes, we do accept International orders. You can place the order on the website and use the Razorpay payment gateway and PayPal Interface.

Shipping charges will be clearly mentioned on the checkout page after you enter your shipping address before making the payment.

You will be required to pay customs charges (if any) when your order reaches your local customs office.

 

 

For any other queries, please write to us at thepubgstoreofficial@gmail.com

Do you offer Cash on Delivery(COD)?

Currently we do not support COD.

 

How long will my order take to deliver?

Orders within India are usually delivered within 3 -10 working days. However, it may take more time conditionally

International order will take 7 – 10 days to get processed and then 5-10 days to be delivered depending on the location.

How can I track my order?

The respective tracking number and Link will be provided to you by E-mail or SMS after the transaction.

 

RETURN POLICY

What is the The Pubg Store Return Policy?

All our products are customized and prepared as we receive orders, So we do not accept return, but you can raise support ticket at shopping@thepubgstore.com within 3 days of receiving order, if you have received a damaged or defective product, and we will take back damaged product and ship you same new product at no additional cost.

To know more, check out our Return Policy page.

 

PRODUCT STOCK

Product Availability

If the product you want to shop is currently out of stock, please drop us a mail at thepubgstoreofficial@gmail.com, and you will be notified when our fresh stock arrives.